Qualias 2025 International Survey
Qualias 2025 International Survey
Qualias 2025 International Survey
Gen Z’s use of AI and expert support
Key Findings
39% of young people have used AI for emotional support.
32% had worked with a human expert before.
74%
of those that hadn’t worked with an expert were curious about doing so at some point.
62% stated they were not comfortable with the idea of using AI alone for emotional support.
15% had used both AI and human expert support, those using both finding it helpful.
76% were more positive about the us of AI as an addition to a care journey led by a human expert.
page 3
Thank you to our research partners
Gen Z’s use of AI and expert support
Key Findings
39% of young people have used AI for emotional support.
32% had worked with a human expert before.
74%
of those that hadn’t worked with an expert were curious about doing so at some point.
62% stated they were not comfortable with the idea of using AI alone for emotional support.
15% had used both AI and human expert support, those using both finding it helpful.
76% were more positive about the us of AI as an addition to a care journey led by a human expert.
page 3
Thank you to our research partners
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Dive into 13 pages of primary research covering;
How young people are using AI for mental health support.
What they think of traditional therapy.
What this says about the future of mental health services.
Dive into 13 pages of primary research covering;
How young people are using AI for mental health support.
What they think of traditional therapy.
What this says about the future of mental health services.
Dive into 13 pages of primary research covering;
How young people are using AI for mental health support.
What they think of traditional therapy.
What this says about the future of mental health services.